Contact Us

We’re here to help.

If you have any questions about your order, shipping, returns, or our products, please feel free to contact us.

CUSTOMER SUPPORT

Our customer support team aims to respond to all inquiries within 1–2 business days.

ORDER SUPPORT

For questions regarding an existing order, please include your order number in your message so we can assist you as quickly as possible.

RETURNS & REFUNDS

To request a return or get assistance with a damaged, defective, or incorrect item, please contact us at support@elvello.com.

Please include your order number and any relevant photos or videos when applicable.