Refund policy

Return & Refund Policy

At Elvello, we want you to feel confident with your purchase. If you are not satisfied with your order, you may request a return within 30 days of receiving it.

30-DAY RETURN POLICY

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must be in the same condition in which you received it, unused, and in its original packaging where applicable.

To request a return, please contact us at support@elvello.com before sending your item back.

RETURN SHIPPING

Customers are responsible for the cost of return shipping for returns due to change of mind, personal preference, or other reasons unrelated to a defective, damaged, or incorrect item.

Original shipping charges, if any, are non-refundable.

Please do not return an item without contacting us first. We will provide you with the appropriate return instructions and return address.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order upon delivery.

If your item arrives damaged or defective, or if you receive the wrong item, please contact us at support@elvello.com as soon as possible.

Please include your order number and clear photos or videos showing the issue. We will review the issue and provide an appropriate solution.

For verified damaged, defective, or incorrect items, you will not be responsible for applicable return shipping costs.

REFUNDS

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process and display the refund after it has been issued.

EXCHANGES

If you would like to exchange an item, please contact us at support@elvello.com. We will provide you with the available options and instructions.

CANCELLATIONS AND ORDER CHANGES

If you need to cancel or modify your order, please contact us as soon as possible at support@elvello.com.

We will do our best to accommodate your request. However, once an order has entered processing or has been shipped, we cannot guarantee that it can be cancelled or modified.

NON-RETURNABLE ITEMS

For health, hygiene, and safety reasons, certain items may not be eligible for return once used or opened where applicable.

Any product-specific return restrictions will be clearly communicated where applicable.

CONTACT US

If you have any questions regarding a return, refund, exchange, or damaged item, please contact us at:

support@elvello.com