Terms of service
Welcome to Elvello. These Terms of Service govern your use of elvello.com and any purchases made through our online store.
By accessing our website or placing an order with Elvello, you agree to these Terms of Service. Please read them carefully before using our website or purchasing any products.
Elvello is operated by Framora AB.
General Terms
By using our website, you confirm that you are legally capable of entering into a binding agreement or that you have permission from a parent or legal guardian where required by law.
You may not use our website or products for any unlawful or unauthorised purpose. You must not attempt to interfere with the operation, security or functionality of our website.
We reserve the right to refuse service where reasonably necessary, including in cases of suspected fraud, misuse or violation of these Terms of Service.
Products and Product Information
We aim to present our products and product information as accurately as possible.
Product images are intended to provide an accurate representation of the products we sell. However, the appearance of colours may vary slightly depending on your device, screen settings or display.
We make reasonable efforts to ensure that product descriptions, prices and other information displayed on our website are accurate and up to date.
If we discover a material error affecting an order, we will contact you as soon as reasonably possible and provide an appropriate solution.
Availability
All products are subject to availability.
In the unlikely event that a product becomes unavailable after you place an order, we will contact you and, where we cannot fulfil the order, provide a refund for the affected item.
We reserve the right to discontinue products or change our product selection at any time.
Prices
All prices displayed on our website are shown in the currency presented on the website at the time of purchase.
The total amount payable will be clearly displayed during checkout before you complete your order.
Any applicable shipping charges or other charges will be disclosed before you place your order. Elvello currently offers free standard shipping on all orders delivered within the United Kingdom.
We may change product prices from time to time. Any price changes will not affect orders that have already been accepted by us.
Orders
When you place an order through our website, you are making an offer to purchase the products included in your order.
After placing your order, you will receive an order confirmation using the contact information provided during checkout.
We reserve the right to cancel or refuse an order where there is a legitimate reason to do so, including suspected fraud, incorrect pricing, payment issues, product unavailability or incorrect customer information.
If we cancel an order after payment has been received, we will refund the applicable amount to the original payment method.
Order Information
You are responsible for providing accurate and complete information when placing an order, including your name, delivery address, billing information and contact details.
Please contact us as soon as possible if you notice an error in your order information.
Once an order has entered processing or has been dispatched, we may not be able to change or cancel it.
Payments
Payment must be completed using one of the payment methods available at checkout.
Available payment methods are displayed during the checkout process.
Payment information is processed securely through our payment service providers. Elvello does not directly store complete credit or debit card details.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
Further information about payments is available in our Payment Policy.
Shipping and Delivery
Elvello ships only to addresses within the United Kingdom.
Orders are typically processed within 1-2 business days, Monday to Friday.
After dispatch, delivery usually takes 6-8 business days, Monday to Friday. The total estimated delivery time is 7-10 business days.
Orders placed before 5:00 PM (GMT) will begin processing the same business day. Orders placed after this time will begin processing on the next business day.
All orders within the United Kingdom qualify for free standard shipping with no minimum order requirement.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.
For complete information about delivery, please refer to our Shipping Policy.
Delivery Responsibility
Elvello is responsible for your order until it is safely delivered to the delivery address provided with your order.
If your parcel is lost or damaged during transit, please contact our customer service team. Where appropriate, we will arrange a replacement or refund in accordance with applicable consumer law.
Returns and Refunds
Elvello offers a 30-day return period from the date you receive your order, subject to the conditions set out in our Refund Policy and your statutory rights.
Items returned under our standard return policy should be unused, in their original condition and returned with the original packaging, except where your statutory rights provide otherwise.
For defective, incorrect or carrier-damaged products, the customer will not be charged the return cost.
For change-of-mind returns, including where an item does not fit or is no longer wanted, the customer is responsible for the applicable return delivery cost, subject to applicable consumer law.
Refunds are returned to the original payment method after the return has been received and processed in accordance with our Refund Policy.
For complete return and refund information, please refer to our Refund Policy.
Your Consumer Rights
Nothing in these Terms of Service is intended to exclude, restrict or limit any rights you have under applicable consumer law.
If you are purchasing as a consumer in the United Kingdom, you may have statutory rights relating to online purchases, cancellation, returns, refunds and products that are faulty, damaged, not as described or otherwise do not meet applicable legal requirements.
These Terms of Service operate alongside those statutory rights and do not replace them.
Intellectual Property
The content available through our website, including text, graphics, branding, logos, website design and other materials owned by or licensed to Elvello, is protected by applicable intellectual property laws.
You may use our website for your personal, non-commercial use.
You may not reproduce, distribute, modify, copy, sell or commercially exploit protected website content without permission from the relevant rights holder.
Prohibited Uses
You must not use our website:
For any unlawful or fraudulent purpose.
To violate applicable laws or regulations.
To infringe the rights of Elvello or any third party.
To transmit malicious software, viruses or other harmful code.
To attempt to gain unauthorised access to our website, systems or customer information.
To interfere with the security or proper operation of our website.
We may restrict access to our website where reasonably necessary to protect our customers, business or services.
Third-Party Services
Certain services available through our website may be provided by third parties, such as payment processors, delivery providers or other service providers necessary to operate our online store.
Where you use a third-party service, that service may also be subject to the third party's applicable terms or policies.
Privacy
Your privacy is important to us.
Our collection and use of personal information is described in our Privacy Policy. Please review our Privacy Policy for information about how Elvello collects, uses, shares and protects personal information.
Website Availability
We aim to keep our website available and operating correctly. However, we cannot guarantee that the website will always be available without interruption or errors.
We may temporarily suspend, update or modify parts of the website where reasonably necessary for maintenance, security or operational purposes.
Liability
Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful.
To the extent permitted by applicable law, Elvello will not be responsible for losses that were not reasonably foreseeable when the contract was formed or losses resulting from circumstances outside our reasonable control.
Nothing in these Terms affects your statutory consumer rights.
Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our services, business practices or applicable legal requirements.
The Terms of Service applicable to your purchase will be those in effect when your order is placed, except where a change is required by applicable law.
Governing Law
These Terms of Service and purchases made through Elvello are governed by applicable law.
If you are a consumer in the United Kingdom, nothing in these Terms deprives you of any mandatory protections or rights available to you under the laws applicable to you.
Questions?
If you have questions about these Terms of Service, your order or our services, please contact our customer service team.
Company Information
Store Name: Elvello
Company Name: Framora AB
Company Number: 559544-6377
Company Address: Lottagatan 7A, 97442, Luleå, Sweden
Contact Information
For questions about these Terms of Service, please contact us:
Email: support@elvello.com
Phone: +44 7862602775
Customer Service: Monday to Friday | 9:00 AM - 5:00 PM (GMT+00:00 Greenwich Mean Time)
Saturday & Sunday | Closed
We aim to respond to your enquiries within 24 hours during our customer service hours.
Thank you for shopping with ELVELLO.
