Terms of service
Terms of Service
Last updated: August 20, 2026
These Terms of Service (“Terms”) govern your use of the Elvello website and your purchase of products from us. Throughout these Terms, “Elvello,” “we,” “us,” and “our” refer to Elvello.
By visiting our website, placing an order, or otherwise using our services, you agree to these Terms.
ONLINE STORE TERMS
By using our website, you confirm that you are legally permitted to enter into transactions under the laws applicable to you.
You may not use our products or services for any unlawful or unauthorized purpose, and you may not violate any applicable laws while using our website.
PRODUCTS AND SERVICES
We make reasonable efforts to display our products, descriptions, images, colors, specifications, and prices as accurately as possible.
However, colors and appearance may vary depending on your device, screen settings, lighting conditions, and other factors.
We reserve the right to modify or discontinue products or services at any time without prior notice.
Product availability is subject to change.
ORDERS
When you place an order, you agree to provide current, complete, and accurate information.
We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in cases of suspected fraud, unauthorized activity, pricing errors, product availability issues, or other circumstances that prevent us from fulfilling the order.
If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.
PRICES AND PAYMENT
All prices displayed on our website are shown in the applicable currency presented to you.
Prices may change without notice. Any price change will not affect an order that has already been completed and accepted, except where required to correct an obvious error.
Payment must be completed using one of the payment methods available at checkout.
SHIPPING AND DELIVERY
We currently ship within the United States.
We offer free shipping on all orders.
Our estimated delivery time is 6–9 business days.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, weather conditions, and logistical disruptions.
For complete information regarding shipping and delivery, please review our Shipping Policy.
RETURNS AND REFUNDS
We offer a 30-day return period beginning on the date you receive your order.
Customers are responsible for return shipping costs for ordinary returns, including returns due to change of mind or personal preference.
Different terms may apply when an item arrives damaged, defective, or incorrect.
Please review our Return & Refund Policy for complete eligibility requirements, instructions, and refund information.
ORDER CHANGES AND CANCELLATIONS
If you need to change or cancel an order, please contact us as soon as possible at support@elvello.com.
We will make reasonable efforts to accommodate your request, but we cannot guarantee that an order can be changed or cancelled after processing has begun or the order has been shipped.
ACCURACY OF INFORMATION
We make reasonable efforts to ensure that information on our website is accurate and current.
Occasionally, information may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping, or other information.
We reserve the right to correct errors or inaccuracies and update information where appropriate.
THIRD-PARTY SERVICES AND LINKS
Our website may contain services, features, or links provided by third parties.
We are not responsible for third-party websites, services, content, or practices. Your use of third-party services may be subject to separate terms and privacy policies provided by those third parties.
PROHIBITED USES
You may not use our website or services:
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For unlawful or fraudulent purposes.
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To violate applicable laws or regulations.
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To infringe intellectual property or other rights belonging to us or others.
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To transmit malicious code, viruses, or other harmful technology.
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To attempt to gain unauthorized access to our website, systems, or services.
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To interfere with the security or proper operation of our website.
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To submit false or misleading information.
We reserve the right to restrict or terminate access to our services for violations of these Terms where appropriate.
INTELLECTUAL PROPERTY
Unless otherwise stated, the content made available through our website, including our branding, text, graphics, designs, and other original materials, is owned by or licensed to Elvello and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or commercially exploit our protected content without appropriate permission.
DISCLAIMER
We make reasonable efforts to provide accurate product and service information.
Except as required by applicable law, our services and products are provided subject to the terms, conditions, warranties, and consumer protections that apply to the transaction.
Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited.
LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Elvello will not be liable for indirect, incidental, special, or consequential losses arising from your use of our website or services.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.
INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold Elvello harmless from claims, losses, liabilities, and expenses arising from your unlawful use of our website or material violation of these Terms.
PRIVACY
Your submission and processing of personal information through our website is governed by our Privacy Policy.
CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our services, business practices, or legal requirements.
Any updated Terms will become effective when posted on our website unless otherwise stated.
SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
GOVERNING LAW
These Terms are governed by applicable laws, without limiting any mandatory consumer rights or protections that may apply based on your location.
CONTACT INFORMATION
Questions about these Terms of Service can be sent to:
Elvello
Email: support@elvello.com
