Payment Policy
Payment Policy
At Elvello, we aim to provide a secure, simple and transparent payment experience for our customers. This Payment Policy explains the payment methods, payment processing and refund procedures that apply when you place an order through elvello.com.
Elvello is operated by Framora AB and currently sells and ships orders only within the United Kingdom.
Accepted Payment Methods
We currently accept the following payment methods:
American Express
Apple Pay
Google Pay
Maestro
Mastercard
Shop Pay
Visa
The payment methods available for your order will be displayed at checkout before you complete your purchase. Availability of certain payment methods may depend on your device or payment provider.
Payment Security
Payments made through our website are processed securely through trusted payment service providers.
Elvello does not directly store your complete credit or debit card details. Payment information is handled securely by the relevant payment provider.
We take reasonable measures to provide a safe and secure checkout experience for our customers.
Payment Authorisation
When placing an order, you confirm that the payment information you provide is accurate and that you are authorised to use the selected payment method.
Your payment may be subject to verification and authorisation by your bank, card issuer or payment provider.
If your payment cannot be authorised or completed, your order may not be processed.
When Payment Is Taken
Payment is processed when you complete your purchase through our checkout, subject to successful authorisation by your selected payment provider.
After your order has been successfully placed, you will receive an order confirmation using the contact information provided during checkout.
Prices and Currency
All product prices and the applicable currency are clearly displayed on our website and during checkout.
The total amount payable for your order will be clearly displayed before you complete your purchase.
Elvello offers free standard shipping on all orders within the United Kingdom, with no minimum order requirement.
There are no additional shipping charges added after your order has been placed.
Payment Issues
If your payment is declined or cannot be completed, please check that the payment information you entered is correct and that sufficient funds are available where applicable.
Your bank, card issuer or payment provider may decline or delay a transaction for security or authorisation reasons.
If you continue to experience problems completing your payment, please contact your bank or payment provider, or contact our customer service team for assistance.
Order Confirmation
After successfully placing an order, you will receive an order confirmation.
Please review your order details carefully and contact us as soon as possible if you notice an error.
We may cancel or refuse an order where there is a legitimate reason to do so, including payment failure, suspected fraud, incorrect pricing or product unavailability.
If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.
Refunds
Approved refunds will be issued to the original payment method used for the purchase.
Once your refund has been processed, it usually takes up to 7 business days for the refund to appear on your original payment method, depending on your bank, card issuer or payment provider.
For complete information about returns, eligibility and refunds, please refer to our Refund Policy.
Payment and Fraud Prevention
To protect our customers and our business, transactions may be subject to security and fraud-prevention checks.
In certain circumstances, we may need to verify information relating to an order before it can be processed.
We reserve the right to refuse or cancel transactions where we reasonably suspect unauthorised or fraudulent activity.
Your Information
Personal information collected in connection with payments and orders is handled in accordance with our Privacy Policy.
Payment information may also be processed by the payment provider you select at checkout in accordance with its applicable terms and privacy practices.
Questions?
If you have questions about a payment, transaction or order, please contact our customer service team.
Company Information
Store Name: Elvello
Company Name: Framora AB
Company Number: 559544-6377
Company Address: Lottagatan 7A, 97442, Luleå, Sweden
Contact Information
For questions about payments or orders, please contact us:
Email: support@elvello.com
Phone: +44 7862602775
Customer Service: Monday to Friday | 9:00 AM - 5:00 PM (GMT+00:00 Greenwich Mean Time)
Saturday & Sunday | Closed
We aim to respond to your enquiries within 24 hours during our customer service hours.
Thank you for shopping with Elvello.
