Shipping policy

Shipping Policy

At Elvello, we aim to make your shopping experience simple and reliable. Below you’ll find everything you need to know about the delivery of your order.

FREE SHIPPING

We offer free shipping on all orders within the United Kingdom. There is no minimum order value required.

SHIPPING DESTINATIONS

We currently ship to customers within the United Kingdom.

DELIVERY TIME

Our estimated delivery time is 6–9 business days.

Business days are Monday through Friday, excluding public holidays. Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, such as carrier delays, severe weather, or other logistical disruptions.

ORDER PROCESSING

Once your order has been placed, it will be prepared for shipment. You will receive a shipping confirmation email with tracking information once your order has been dispatched and tracking is available.

ORDER TRACKING

When tracking information is available, you can use the tracking details provided in your shipping confirmation email to follow the progress of your delivery.

INCORRECT SHIPPING INFORMATION

Please make sure your shipping address and contact information are correct before completing your purchase.

If you notice an error after placing your order, please contact us as soon as possible at support@elvello.com. We will do our best to assist you, but we cannot guarantee that an address can be changed once an order has been processed or shipped.

DELIVERY DELAYS

Although we aim to have all orders delivered within the estimated timeframe, occasional delays may occur due to circumstances outside our control.

If your order appears to be significantly delayed, please contact us and we will be happy to assist you.

LOST OR MISSING PACKAGES

If your tracking information indicates that your package has been delivered but you cannot locate it, please check around your property and with other members of your household before contacting us.

If you are still unable to locate your package, contact us at support@elvello.com and we will assist you in investigating the delivery.

CONTACT US

If you have any questions about shipping or your order, please contact us at:

support@elvello.com