Privacy policy

Privacy Policy

Last updated: August 20, 2026

This Privacy Policy describes how Elvello (“Elvello,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit, use our services, make a purchase from, or otherwise communicate with us through our online store (the “Site”).

By using the Site, you acknowledge the practices described in this Privacy Policy.

PERSONAL INFORMATION WE COLLECT

Depending on how you interact with our Site, we may collect the following types of personal information:

  • Contact information, including your name, email address, phone number, billing address, and shipping address.

  • Order information, including products purchased, order details, payment status, shipping information, returns, and refunds.

  • Payment information, which is processed securely by our payment providers. We do not directly store complete payment card details.

  • Account information, if you create an account with us.

  • Customer support information, including information you provide when contacting us.

  • Device and usage information, including your IP address, browser type, device information, and information about how you interact with our Site.

  • Information collected through cookies and similar technologies.

HOW WE USE YOUR INFORMATION

We may use your personal information to:

  • Process and fulfill your orders.

  • Arrange shipping and delivery.

  • Process returns, refunds, and exchanges.

  • Communicate with you about your orders.

  • Provide customer support.

  • Maintain and improve our Site and services.

  • Detect, investigate, and prevent fraudulent or unauthorized activity.

  • Comply with applicable legal obligations.

  • Send marketing or promotional communications where permitted by law and based on your preferences.

COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies to operate our Site, remember your preferences, understand how visitors use our Site, improve our services, and support advertising and marketing activities where applicable.

You may be able to manage cookies through your browser settings or through any cookie preference tools made available on our Site.

Disabling certain cookies may affect the functionality of some parts of the Site.

HOW WE SHARE PERSONAL INFORMATION

We may share personal information with third parties when necessary to operate our business and provide our services, including:

  • E-commerce and website service providers.

  • Payment processors.

  • Shipping, fulfillment, and logistics providers.

  • Customer service providers.

  • Analytics, advertising, and marketing service providers.

  • Professional advisers and other service providers where necessary.

  • Government authorities or other parties where required by law.

We may also disclose information in connection with a business transaction, such as a merger, acquisition, financing, reorganization, or sale of all or part of our business.

We do not disclose personal information except as described in this Privacy Policy or as otherwise permitted or required by law.

SHOPIFY

Our online store is powered by Shopify. Shopify may process personal information in connection with providing its services to us and to you.

Shopify's processing of personal information is governed by its own applicable privacy terms and policies.

ADVERTISING AND ANALYTICS

We may use advertising and analytics services to better understand how customers interact with our Site and to measure and improve our marketing.

Depending on the services enabled on our Site and your location, these providers may use cookies or similar technologies to collect information about your interactions with our Site.

Where required, we provide choices regarding the use of information for targeted advertising.

DATA RETENTION

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing our services, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

SECURITY

We take reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

YOUR PRIVACY RIGHTS

Depending on where you live, you may have certain rights regarding your personal information under applicable privacy laws.

These rights may include the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate personal information.

  • Request deletion of certain personal information.

  • Receive a copy of certain personal information.

  • Withdraw consent where processing is based on consent.

  • Opt out of certain uses or disclosures of personal information, where applicable.

  • Appeal a decision relating to a privacy request, where provided by applicable law.

These rights are subject to applicable exceptions and limitations.

To submit a privacy request, contact us at support@elvello.com.

We may need to verify your identity before processing certain requests.

CHILDREN'S PRIVACY

Our Site and services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided us with personal information improperly, please contact us so that we can take appropriate action.

THIRD-PARTY LINKS

Our Site may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements.

When appropriate, we will update the “Last updated” date at the top of this policy.

CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact us at:

Elvello
Email: support@elvello.com